Security and Privacy

Software Reliability Front and Back End

  • Front End. AlChavo has been programmed using 100% Microsoft Technology. Our accounting software database and our web program database are both replicate instantly using transactional replication from Microsoft’s SQL 7 database software, the most powerful and reliable database management system from Microsoft.

  • Back End. The Back End accounting system controls everything that comes in, processes the information and outputs the desired results. The accounting system is a 100% Microsoft driven client server program with the highest security features in the market today.

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Hardware Reliability and Infrastructure Set Up

  • Servers – Duplex Processors, Swappable Hard Drive, SCSI System, Redundant Power Supplies, RAID 0, 1GB RAM each.

  • Firewalls – We have configured two top-of-the-line security "gates" or "Firewalls" that continually monitor and control the access of authorized users. According to recent computer magazines, they are the most effective and reliable security systems in the market Today.

  • Segregation of Databases and Communication Lines – The Front-end interface (AlChavo) database is maintained separate from the Back-end database (our accounting software). These two databases are processed and stored in two different series of powerful servers with separate communication lines connecting them. The Back-end servers use a separate switch/hub than the Front-end serial servers, so no communication lines directly tie one group of servers with the other group. This segregation of databases and infrastructure ensures that Web user, under no event, may access your financial information through our Web site and trigger a transaction from our accounting system on your behalf. The databases are controlled separately and only our personnel can access the accounting system.

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Back Up Procedures

At AlChavo, we acknowledge that your financial data must be accessible, accurate and most importantly safeguarded. It is not cost beneficial for most small and medium size businesses, or for traditional accountants and bookkeepers, to back up and safeguard the financial data processed during a single day. The majority of mid to small size businesses will periodically back-up their financial records in a floppy disk, if both time and resources are available. At AlChavo, we perform daily back-ups of all the information processed for our clients into specially designed back-up equipment and use the highest reliable software available in the market place today. On a daily basis we review that all back-up procedures have been completed, and any exceptions noted are immediately handled until cleared. In addition, back up tapes of the last five working days are always maintained and stored off-site in a fireproof cabinet.

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Confirmations and User Logs

We believe that to properly process the day-to-day transactions of your business, we should continuously give you feedback of all transactions being processed on your behalf. This gives you the opportunity to modify any financial information before it is too late to fix. It also gives you the opportunity to know exactly what has been processed and what has not. In addition, we maintain a User ID log to ensure accountability for the different users who access your information.

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User IDs and Passwords

 

As part of the set-up procedures, you will identify the users (User IDs) that will have the authority to access, process and/or edit your financial information and transactions. Access to AlChavo by each defined User ID is subdivided between modules and the modules are further subdivided by tasks. This way you may delegate certain responsibilities without losing control of the ultimate outcome. For example, your assistant may review open invoices for accuracy and propriety and make a selection of the individual invoices that should be scheduled for payment based on your common business practice. After the initial review and selection has been made, only you (or your designee with the proper authority level) can access the website to approve the final payments.

Each defined User ID is originally set up with a generic password. The first time the user attempts to log-on, he (she) is forced to change/set-up the secret password on-line. Afterwards, users may change their passwords on-line, at any time.

Furthermore, our password security system includes a special security feature that, after three unsuccessful login attempts, it automatically locks and invalidates the User ID, until an authorized person contacts us and activates it again.

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Secured Socket Layer (SSL) Connection

We maintain the necessary licenses and have set-up the necessary infrastructure and software to guarantee a Secure Socket Layer connection. This proven technology is in use now by the top 40 e-commerce sites, ALL of the Fortune 500 companies with a Web presence, and thousands of other leading sites. When you successfully log-on to AlChavo, you will be in a secure environment as all information transferred between you and AlChavo is encrypted and may not be accessed or interrupted by another User ID or unauthorized party. You can confirm this secure connection by reading the address https: with an "s" at the end instead of http:\ without the "s" at the end. You will also observe a "lock" icon in the right bottom of your browser that will further confirm that you are in a secure environment.

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Contingency Plans

A critical part of our business is to provide you with real-time online access to your information. We have developed and currently have in place a comprehensive contingency plan to guarantee the continuity of our services to the largest extent possible. Some of the major areas of the plan include:

  1. Automated Power Generator
  2. Alternative Communication Lines to the Internet
  3. Emergency Additional Phone Lines if our regular number is not reachable
  4. Off-site daily back-up of financial transactions and information

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Controlled Access

Our facilities have a dual magnetic lock and a top of the line security software system that controls the different access doors. We have set-up outside conference rooms and common areas to ensure that personnel without proper access need not enter our working facilities. Security access logs are reviewed on a timely basis to ensure that no unusual events are detected. Any such weakness detected is immediately addressed.

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